Only items purchased on the Progurt website can be returned to progurt.co.uk for refund or exchange. Items purchased in a retail health store, health practitioner or elsewhere must be returned to their original point of purchase.
You can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please telephone, e-mail or write to us. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer customers in the future. If you cancel, you must return the goods to us at your own expense and in original packaging to protect against damage. We will refund the value of products and the outbound delivery cost. If you fail to return the goods, we will collect them and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. Any refunds will be processed within 7 days of us receiving the product back.
This cancellation policy does not affect your legal rights.